Job Description

Join a difference making team that is part of Alion Science and Technology's continued growth and success.  Alion is currently seeking a Desktop Support Technician 4. The ideal candidate will have strong customer service skills, solid technical knowledge and be a self-starter. The candidate will need to be able to work independently as well as in a team environment.    

Desktop Support Job Purpose

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms

Job Duties 

• Act as the initial point of contact for all computer, system and network issues
• Identify, log and resolve technical issues in a timely fashion
• Assist users with 2FA setup for access to IT resources
• Image and deploy laptops\desktops
• Performs other duties including advanced projects as required

Required Skills:

• 3-5 years of Desktop Support experience in a Microsoft Windows environment

Desired Skills:

• 5-8 years preferred experience
• Strong communication skills
• Technical aptitude to learn new technologies
• A+, Network+, Microsoft 365 certifications

Knowledge or experience pertaining to the following software:

• Office 365
• Windows 10
• Intune
• Microsoft Teams
• OneDrive
• SharePoint
• Active Directory
• Bitlocker