SharePoint User Support Representative - 30002 in Doral, FL at Alion Science and Technology

Date Posted: 9/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    Doral, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The SharePoint User Support Representative will manage all SharePoint incidents and requisitions to include building and configuring SharePoint websites. The representative will also work with a team of Administrators and Developers, on an as-needed basis, to technical resolve issues as they arise.  The candidate will possess strong interpersonal skills; with the ability to communicate clearly and concisely both verbally and written. The ideal candidate will have a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues, and establishing and maintaining communication with key players and impacted parties.


  • Configuration, permission, and role management (i.e. assign roles to end-users, assign permissions to portal content, and administer, manage and maintain content).
  • Monitor enterprise portal operations and troubleshoot issues as needed.
  • Manage SharePoint 2010/2013 sites and sub sites.
  • Develop, deploy, and test applications as required.
  • Establishing, utilizing, and maintaining sites.
  • Assist staff with the implementation of new SharePoint applications.
  • Perform one-on-one end user training when requested.
  • Provide troubleshooting support to SharePoint Administrators and Developers to resolve operational incidents.
  • Troubleshoot end user issues to root cause and complete and/or coordinate fixes.
  • Implement solutions using out-of-the-box SharePoint features and capabilities.
  • Utilize ServiceNow to track all incidents and requisitions and to generate periodic performance reports as required by management.
  • Remediating Tier 2 and Tier 3 escalated SharePoint incidents daily to achieve prescribed Service Level Agreement standards.
  • Manage and maintain SharePoint collaboration knowledge-base
  • Assist with the development and provision of training to end users
  • Bachelor’s Degree in IT, Computer Science or other related field (8 years of relevant experience may be substituted for education).
  • Experience with Windows 7/10 and Windows Server 2008/2012.
  • 2 years’ providing hands-on infrastructure support; preferably in an enterprise environment.
  • Microsoft Office Specialist (MOS) SharePoint certification must be obtained within 60 days of hire.
  • IAT Level II: CompTIA Security + CE (or equivalent)

Additional Technical Skills/ Experience Desired:

  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified Information Technology Professional (MCITP)



Security Clearance: Secret

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