Job Description

Position Summary

Alion is looking for a TIER I Help Desk Administrator to join our team in St Louis, MO and contribute to our “Many Moves Ahead” on exciting programs for NGA.The TIER I Help Desk Administrator supports and manages  the successful completion of all issues and customers needs related to the Service Centric Platform (SCP).  The TIER I Help Desk Administrator manages the functionality and efficiency of the Service Centric Platform (SCP) tools and services on all deployed domains.

Responsibilities
•    Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
•    Provide IT Service Management functions and first level troubleshooting to all customers. 
•    Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations. 
•    Analyze, diagnose, and isolate failures to systems. 
•    Collect data for proper escalation and resolution by Tier 2/3.
•    Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
•    Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
•    Perform modifications to authorized user lists, user profiles, and file system maintenance.
•    Understand all NGA processes and document work accurately and effectively through the use of a ticketing system.
•    Document/report all findings.
•    Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
•    Manage account requests and provide account management responsibilities for personnel on numerous systems.
•    Know all functional leads and technicians for all the managed systems by the  program.
•    Understand local site command and hierarchy.
•    Know POC’s for systems that the Program does not have responsibility for.
•    Interface with customers and government officials.
•    Participates in special projects as required.

Education and Experience

• Bachelor Degree in a related technical or military discipline, or the equivalent combination of education, professional training, or work/military experience.
• Five plus years of related experience in systems administration.
• Certifications: Required - IAT Level II or IAM Level I
• Certified AWS Solutions Architect
• Experience with DevSecOps
• Demonstrated  understanding of networking and core Internet protocols (e.g. TCP/IP, DNS, SMTP, HTTP, and distributed networks).
• Experience with modern container orchestration systems: Kubernetes, Mesos, DC/OS, Swarm.
• CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA) 
• Knowledge of APIs and RESTful services
• Experience with different databases, including working knowledge of SQL, relational data stores. 
• Experience with infrastructure configuration and automations processes and tools: Terraform, Puppet, Ansible, Chef, Fabric. 
• DOD8570 certification desired
• An active Top Secret/Sensitive Comp Info (SCI) clearance with ability to obtain Poly

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