Tier II Service Desk Specialist in Doral, FL at Alion Science and Technology

Date Posted: 10/21/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Doral, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/21/2019
  • Job ID:
    30008

Job Description

MacAulay-Brown, Inc. (MacB) is currently hiring for a Tier II Service Desk Specialist in Miami, FL.  The Tier II Service Desk Specialist will be responsible for:

  • Responds to and diagnoses problems through discussion with users
  • Ensures a timely process though which problems are controlled. Includes problem recognition, research, isolation, resolutions, and follow-up steps.
  • Supervises operation of help desk and serves as focal point for customer concerns.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors all problems to ensure a timely resolution.
  • Provides, second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Refers more complex problems to intermediate and/or senior level.

Educational Requirement:

  • Associates Degree in IT or Computer Science; or
  • 3 years of IT Help Desk experience.

Additional Technical Skills /Experience Desired:

  • Perform MAC (Moves, Adds and Changes) duties.
  • Microsoft technology stacks (Office, Active Directory).
  • End user hardware: notebooks, desktops, peripherals, monitors, mobile devices.
  • High volume networked multi-function printers support.
  • Knowledge of Windows 7, 8.1 with Mac OS X Knowledge extra.
  • Good troubleshooting skills.
  • Experience in assembling/disassembling computer hardware and computers
  • Understanding of TCP/IP networking.
  • Experience with software installations with desktop applications

    Minimum Training/Certification requirements: DOD 8570.01-M  -  IAT Level II

  • Baseline Certification
    • CompTIA Security+ (equivalent or higher security certification)
  • Computing Environment
    • Windows 10

    .
#CJMB

*NF

Next Steps

Next Steps

JOIN OUR TALENT NETWORK

Join the Alion Talent Network today and stay up-to-date on our openings as they continue to become available! As a member of our network, you will receive alerts with new job opportunities that match your interests and have the ability to share job opportunities through social media or email. Join now!

Whether you choose to apply or just leave your information, we look forward to staying connected with you.