Air Traffic Control Simulator Field Service Rep in Charlotte, NC at Alion Science and Technology

Date Posted: 11/1/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/1/2019
  • Job ID:
    31407

Job Description

Position Summary:

The FSR will work closely with Federal Aviation Administration (FAA) personnel at KCLT to support the day-to-day operation of an Air Traffic Control (ATC) simulation and training system. The FSR provides scenario and playing area data and aids the FAA in the efficient and trouble-free use of the simulator.

Conducts or facilitates technical training for end-users. Gauges customer satisfaction and success of training. Sets up and maintains training environment including equipment. Prepares training materials. Maintains records of training activities and program effectiveness and makes recommendations for improvement. Interfaces with developers, subject matter experts and program/project managers.

Duties and Responsibilities:

  • Coordinates with training personnel to identify how simulator systems can best meet their training objectives before building scenarios.
  • Creates, develops and modifies playing areas and scenarios for simulator systems to meet customer needs.
  • Identifies and resolves scenario issues.
  • Performs start-up and shut-down procedures for the simulator and assists with system operation.
  • Configures hardware.
  • Performs system back-ups and replaces projectors and computer equipment such as hard drives and video cards when necessary.
  • Follows step-by-step procedures for acquiring and installing software upgrades and patches.
  • Briefs FAA and contractor management on simulator performance and utilization (this includes troubleshooting, isolation and resolution of software issues and the evaluation of conditions that enable proper support decisions).
  • Trains customers (RPO's, Instructors and ATC personnel) how to best utilize the simulator.
  • Develops and maintains simulator utilization reports.
  • Gathers airport data from customers for Visual Database and Playing Area changes and, as necessary, submits Change Requests.
  • Gives demonstrations of Tower Simulation System operation.
  • Acts as a Remote Pilot Operator (RPO) when the schedule of other FSR duties and responsibilities allows.
  • Performs other duties as assigned.

Education and Experience 

  • Minimum of four years' ATC experience required by the contract.  The FAA may grant a waiver for highly specialized knowledge or uniquely applicable experience. 
  • Bachelor’s degree preferred.
  • Previous experience working in an ATC environment and/or with air traffic control simulators.
  • Software training experience desirable


Knowledge, Skills, and Abilities

  • Familiar with standard concepts, practices and procedures within the ATC field.
  • Knowledge of computer hardware and operating system software similar to, or more complex than, the simulators’ hardware and software. 
  • Facility with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
  • Must be able to communicate effectively.
  • Excellent customer service skills.
  • Attention to detail.

Candidates must be able to obtain an FAA clearance.

Next Steps

Next Steps

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