Configuration Manager Specialist II - 30664 in San Antonio, TX at Alion Science and Technology

Date Posted: 8/14/2019

Job Snapshot

Job Description



Responsibilities/Qualification

 

Job Description

Applies expertise to solve first and second level technical support issues for end-users of the organization's products and services.  Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Completes supporting paperwork and data entry as required. Creates and maintains service reports.   Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary.  Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.  Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.  Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. Experience with 1st and 2nd level support to users in a dynamic environment.

Job Requirements (Knowledge, Skills & Abilities)

•       Familiarization with ITSM systems including Remedy and/or ServiceNow

•       Familiarization with network diagrams and circuit records

•       Very familiar with a variety of software and applications for PCs and Networks.

•       Able to troubleshoot common user and system problems in a dynamic mission impacting environment

•       Familiarization with DoD enterprise and infrastructures. 

•       Excellent customer interface and interpersonal skills.

Education and Training Requirement

  • BS 5-7 Years, MS 3-5, PhD 0-2
  • DoD 8570 information assurance level II (IAT II)


Security Clearance

 

Job Description

Configuration Management Specialist II

Analyzes changes of product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change. Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed and externally purchased commercial-off-the-shelf (COTS) software products. Performs configuration management and release engineering tasks to ensure new software product operating parameters are documented, comply with standard hardware configurations, and are logistically sustainable. Designs, develops, automates, and maintains productivity tools using programming, database or scripting languages to improve software modeling and development. Designs and implements build procedures that are used to support software product development and use. May develop software configuration standards for company-wide use.

Job Requirements (Knowledge, Skills and Abilities)

  • Experience with Configuration Management practices and procedures
  • Knowledge of ITIL
  • Experience with supporting the SDLC within a DoD environment.
  • Experience with DevOps, and Waterfall life-cycles
  • Experience with Asset Management systems in a DoD environment

Required Skills

  • 5+ years of Configuration Management experience
  • DoD 8570 information assurance level II (IAT II)¿
  • BS 2-4 Years, MS 0-2 or HS 8-10

Clearance Level

Top Secret w/SCI



Diversity Statement

 

We are an EOE that values our employee’s talent – regardless of gender, race, ethnicity, national origin, sexual orientation, religion or other protected characteristics – Your Talent Is Our Strength.

Alion will provide a reasonable accommodation to individuals with disabilities and disabled veterans who need assistance to apply. Please visit the Alion Careers site for more information.

U.S. Citizenship Required for the majority of our positions.

Next Steps

Next Steps

JOIN OUR TALENT NETWORK

Join the Alion Talent Network today and stay up-to-date on our openings as they continue to become available! As a member of our network, you will receive alerts with new job opportunities that match your interests and have the ability to share job opportunities through social media or email. Join now!

Whether you choose to apply or just leave your information, we look forward to staying connected with you.