Cyber Operations Support Technician (VTC Scheduler) - 33260 in San Antonio, TX at Alion Science and Technology

Date Posted: 5/19/2020

Job Snapshot

Job Description

At Alion, we are techie and proud, so you might not see us in a shiny suit or wearing the latest shoes. More often, we’re behind the scenes putting our fingerprints all over market innovations. We get excited about the problem as much as the solution, because the more we understand it, the better able we are to fix it. We are deeply analytical experts who tell the truth and never stop looking for a way to make our solutions better.

Position Summary

This is a 67 CW Wing Staff position and experience/knowledge should be commensurate with headquarters-level support.  The VTC Scheduler/Technician will be responsible for videoconferencing scheduling/coordinating and videoconferencing and audio/visual systems integration and operation for 67 CW staff.

PRIMARY DUTY RESPONSIBILITIES: 

  • Ensure users are properly briefed on policies and procedures for use of the facilities prior to use
  • Resolve situations when customer's desired use of facilities conflicts with established guidelines
  • Make, or authorize, minor changes or adjustments to established policies and procedures to resolve administrative problems
  • evelop/maintain schedules for use of facilities and maintains master schedule; review schedules and work with customers to resolve conflicts
  • Coordinate planning and scheduling of off-site conferences and meetings for the wing staff
  • Troubleshoot technical problems to include internal no sound or video, control system functions and integration issues, connectivity issues and operational problems
  • Verify and perform weekly user level maintenance and other scheduled maintenance procedures
  • Identify problems and submit appropriate trouble tickets, and ensure system is fixed appropriately
  • Provide written SOPs, checklists procedures, tasks, binders, training sessions and calendar for the 67 CW Command Wing staff

Education and Experience:

Bachelor’s Degree from an accredited college or university with five (5) years of experience or MS with three (3) years of experience; or the equivalent combination of education; professional training; or work experience

Knowledge, Skills, Abilities

  • 5-7 years of progressively responsible VTC support experience comparable to work performed as a mid-senior level VTC technician (preferred); 3-5 years supporting DoD/AF organization (preferred)
  • Basic networking; room based audio-visual and telepresence systems; Microsoft Outlook and PowerPoint

*CJ


Security Clearance: Top Secret/Sensitive Comp Info

Next Steps

Next Steps

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