Desktop/Help Desk Support (Active clearance required) - 25581 in Washington, DC at Alion Science and Technology

Date Posted: 4/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    4/16/2018
  • Job ID:
    25581

Job Description



Responsibilities/Qualification

P o si t i o n S u m m ary

Provides technical support and troubleshooting to users by diagnosing and repairing common hardware and software issues.

Duties and Responsibilities


Responds to and diagnoses a wide range of more complex problems through discussions with end-users.
Provides phone and help-desk support for local and off-site users; applying diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Participates in the installation, configuration, and upgrade of computer hardware and software.
Provides end-users software troubleshooting and support.
Provides network troubleshooting and support.
Provides telecom troubleshooting and support
Assists in the administration of e-mail systems.
Escalates difficult problems to higher levels.
Tracks and logs help desk incident reports.
Maintains current knowledge of relevant hardware and software applications as assigned.
Provides guidance to less experienced Help Desk personnel.
Performs additional duties and responsibilities as assigned.
Ability to travel local to other office locations if necessary.
Ability to obtain a security clearance.

Education and Experience

Associate's Degree in a related discipline, or the equivalent combination of education, technical training, or work experience and 8 to 10 years related experience.

In some cases, educational requirements may be adjusted or waived for comparable work experience. Work experience may be adjusted for highly specialized knowledge or uniquely applicable experience for positions involving new technology or labor market shortages as reflected by market survey data.

Knowledge, Skills, Abilities

  • Must have an active Secret Clearance.. Must also have the ability to obtain a TS clearance

  • Familiarity or direct experience as an Information System Security Manager (ISSM)

  • Excellent communication and interpersonal skills.

  • Excellent customer service skills.

  • Knowledge of PC applications, PC hardware and other network devices.

  • Knowledge of telecommunications hardware and multi-function copiers is a plus. (VOIP preferred)



Diversity Statement

Women, minorities, individuals with disabilities and veterans are encouraged to apply.  Alion will provide a reasonable accommodation to individuals with disabilities and disabled veterans who need assistance to apply.  Please visit the Alion Careers site for more information

U.S. Citizenship Required.

Next Steps

Join Our Talent Network

Join Our Talent Network

Join the Alion Science and Technology Corporation Talent Network today and stay up-to-date on our openings as they continue to become available! As a member of our network, you will receive alerts with new job opportunities that match your interests and have the ability to share job opportunities through social media or email. Join now!

Whether you choose to apply or just leave your information, we look forward to staying connected
with you.