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Desktop/Help Desk Support Senior (PMS-ES) - 28019 in Washington, DC at Alion Science and Technology

Date Posted: 3/13/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Help Desk provides initial response to user requests for assistance regarding access to a DoD PKI authenticated information system and system related functional problems.

Duties & Responsibilities:

  • Interface with system users to troubleshoot reported issues (e.g. user access, application how-to, application errors, etc.)
  • Analyze the issue and make informed recommendations
  • Enter reported issues in a tracking system, identifying the problem, application involved, and action taken
  • Interface with user community and system developers to provide details of reported issues until problem resolution
  • Conduct functional testing of the system and applications
  • Assist in development of technical documentation (training materials, process flow diagrams, and user manuals).

Required Education and Experience:

  • Associate's Degree in a related discipline, or the equivalent combination of education, technical training, or work experience and 5 to 7 years of related expereince. 
  • In some cases, educational requirements may be adjusted or waived for comparable work experience. Work experience may be adjusted for highly specialized knowledge or uniquely applicable experience for positions involving new technology or labor market shortages as reflected by market survey data.
  • Proficiency with MS Office products
  • Customer service oriented with excellent communication and interpersonal skills
  • Experience using online browser based systems
  • Experience testing application or system software and related products
  • Experience working in a team-oriented, collaborative environment
  • Demonstrate analytical and problem solving abilities
  • Must be able to work flexible hours within the hours of 7am and 7pm
  • Ability to obtain and maintain a Secret Security Clearance

Desired Skills and Experience:

  • PMS-ES experience is highly desired
  • Prior IDE system experience 
  • Knowledge of principles, practices and procedures used in systems analysis
  • Ability to effectively prioritize and execute tasks in a timely manner

Diversity Statement

Women, minorities, individuals with disabilities and veterans are encouraged to apply.  Alion will provide a reasonable accommodation to individuals with disabilities and disabled veterans who need assistance to apply.  Please visit the Alion Careers site for more information

U.S. Citizenship Required.



Next Steps

Next Steps


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