Help Desk Service Support III - 30652 in San Antonio, TX at Alion Science and Technology

Date Posted: 9/7/2019

Job Snapshot

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Job Description



Job Description

Applies expertise to solve first and second level technical support issues for end-users of the organization's products and services.  Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Completes supporting paperwork and data entry as required. Creates and maintains service reports.   Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary.  Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.  Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.  Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. Experience with 1st and 2nd level support to users in a dynamic environment.

Job Requirements (Knowledge, Skills & Abilities)

•       Familiarization with ITSM systems including Remedy and/or ServiceNow

•       Familiarization with network diagrams and circuit records

•       Very familiar with a variety of software and applications for PCs and Networks.

•       Able to troubleshoot common user and system problems in a dynamic mission impacting environment

•       Familiarization with DoD enterprise and infrastructures. 

•       Excellent customer interface and interpersonal skills.

Education and Training Requirement

  • BS 5-7 Years, MS 3-5, PhD 0-2
  • DoD 8570 information assurance level II (IAT II)

Security Clearance



Diversity Statement


We are an EOE that values our employee’s talent – regardless of gender, race, ethnicity, national origin, sexual orientation, religion or other protected characteristics – Your Talent Is Our Strength.

Alion will provide a reasonable accommodation to individuals with disabilities and disabled veterans who need assistance to apply. Please visit the Alion Careers site for more information.

U.S. Citizenship Required for the majority of our positions.

Next Steps

Next Steps


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